Great service from Dave @ Cannon

[graftonterminalrr]

Hey guys, recently got a Cannon cab kit that had staple holes thru one of the cab walls. Went to the Cannon web site but no phone number, juat wanted to let them know since my error in packaging may not have been the only one. 411-ed the phone number and called up - got Dave H. directly. Told him of the problem - he promptly offered to send me a replacement part and apologized profusely. Apparently Cannon is pretty much a one-man operation and he does all the parts bagging himself - said that the stapler is a pretty heavy duty piece and it's been known to have happened before.

Just wanted to say what a class act Dave is and that I'm a firm customer of their products.

[jakeloyst]

Have to agree with you, I purchased a fan set, and when I got home. one of the small sprues was missing. For me it was an email, and the next day got a reply, with an apology, and a request for my address. The missing part was quickly in the mail, and received shortly after... My hats off to a man that stands behind his product and his company!